If there is a problem with your order, please contact us so we can promptly resolve the issue.
To start the return process, contact us and we’ll promptly provide you with detailed instructions on how to return your merchandise for a refund or an exchange.
Please remember that the products that you ordered are to your specifications. You’ll be prompted to verify your measurements once you’re ready to checkout and again after placing the order — once your order is placed and you want to make some changes, please Contact Us within 24 hours. If the order has been made or shipped, you will not be able to cancel the order, however, our Customer Service team will do all they can to make you happy.
Damaged Items and Shortage Claims
When you pick up or receive your order please examine it thoroughly to ensure that there are no visible signs of damage, missing or incorrect pieces. In the event that there are, please retain the item(s), indicate the problem on the proof of delivery and contact your Customer Service representative. Please note that we may request for you to email/send pictures of damaged or defective merchandise.
If, at any time, you have questions about returning an item purchased on Woodoer.com, please don’t hesitate to contact us.